Delete your account

Your funds are safe. Deleting an account never deletes money — Byflance will not close an account that still holds a balance.

How to delete your account

1. Sign in to Byflance on the website or in the Byflance app.
2. Open Settings, then Delete account.
3. Confirm it is you with two of your verification methods: a code sent to your email, a code sent to your verified mobile number, or your authenticator app.
4. We email you to confirm the request. It is reviewed no earlier than 7 days later, and until then you can cancel it from the same screen.

Before you can request deletion

• Your account must be empty: less than 0.10 USD in total, including funds locked in open orders, reserved for your ads and in pending withdrawals. Withdraw or sell what you hold first.
• There must be no open restriction on your account. If there is one, contact support to have it reviewed.

If a balance arrives or a restriction is opened during the 7 days, the account is not closed until that is resolved.

What happens when your account is closed

• You are signed out, and the account can no longer be used on the website or in the app.
• Removed straight away: your profile picture, notification and marketing preferences, P2P auto-reply message and anti-phishing code. Your nickname is replaced with an anonymous one.

What we keep, and for how long

India's Prevention of Money Laundering Act, 2002 requires us to keep records of who you are and what you did on the platform. Your identity verification (KYC) documents and details, and your full transaction history — trades, deposits, withdrawals and transfers — are kept for at least five years after your last transaction, or after the account was opened if you never made one. Access to closed accounts is limited to authorised staff.

If you cannot sign in

Recover access from the sign-in page first, or contact Byflance Support through the Help Center.