Knowledge

Understand what is happening, or run a check against your own account.

Browse by topic

Account & login

Signing in, email or phone changes, account access.

How do I change my email or phone number? I can't sign in — what are my options?

Security

Suspicious activity, a compromised account, 2FA problems.

I think my account is compromised — what do I do? How do I turn on two-factor authentication (2FA)? I lost access to my authenticator app — how do I recover 2FA?

Identity verification

KYC status, document problems, verification review.

How do I complete identity verification (KYC)? Why was my KYC rejected? How long does KYC review take?

Deposits

A deposit not credited, wrong network, confirmations.

Why hasn't my deposit been credited yet? I deposited on the wrong network — can I recover it? What are the minimum deposits and confirmations?

Withdrawals

Withdrawal delays, failures, address questions.

Why is my withdrawal still pending? My withdrawal failed and the funds are back — what now? How long do withdrawals take? How does Instant Sell work, and what if my payout is late?

Wallet

Balances, wallet addresses, transaction history.

Where do I find my wallet address and transaction history?

P2P trading

Orders, payments, and merchant questions.

My P2P order is paid but the seller hasn't released — what now? How does escrow protect my P2P trade? The buyer hasn't paid and the timer expired — what happens? How do I raise a dispute on a P2P order?

Merchant

Ads, merchant level, and operating your desk.

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Fees & charges

Fee questions and unexpected charges.

What fees does Byflance charge?

Something else

Anything not covered above.

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